5 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by TEKsystems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Floor Walker
Job Description
An exciting opportunity awaits as we seek to onboard a team of resources to support the NHS 24 during the cutover period. The role is pivotal in ensuring smooth operations within NHS 24 locations across Scotland. The role requires flexibility and commitment to a rotating shift schedule that operates 24/7, offering an opportunity to work in a high-pressure environment where your skills will be invaluable.
Responsibilities
* Provide L1 support and act as the initial triage team for call centres.
* Understand and manage Pega CRM workflows and AWS related processes.
* Differentiate between login/access and application-related issues and provide appropriate solutions.
* Coordinate with backend technical teams for escalations when necessary.
* Offer support to call centre employees and GPs, dealing with immediate issues as they arise.
* Act as the first point of contact, demonstrating strong communication and triage skills.
Essential Skills
* Basic familiarity with Pega CRM workflows and AWS.
* Strong communication and triage skills.
* Ability to differentiate between login/access issues and application-related issues.
Additional Skills & Qualifications
* Experience in customer-facing roles.
* Capability to work under pressure in a fast-paced environment.
Why Work Here?
Join a rapidly growing IT services organisation that prioritises employee development and offers a dynamic and supportive work environment. You will benefit from comprehensive training and have access to technical trainers and support teams, providing ample opportunities for professional growth.
Work Environment
Work on-site at various NHS 24 locations across Scotland, including Aurora House, Norseman House, Dundee Contact Centre, Cardonald, and Aberdeen. The role operates on a rotating shift schedule with coverage required around the clock. Employees are expected to dress in smart casual attire. Training will be provided, including a three-day workshop in Glasgow and shadowing live scenarios.
Job Type & Location
This is a Contract position based out of Glasgow.
Location
Cardonald, UK
Rate/Salary
250.00 - 300.00 GBP Daily
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Media
Referrals increase your chances of interviewing at TEKsystems by 2x
Get notified about new Floor Walker jobs in Glasgow, Scotland, United Kingdom.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr