Job Title:Student Services Adviser
Location: Bishop's Stortford (CM22 7TD)
Salary Range: £24,000 - £25,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday 9.00 to 5.30
Simply Academy, one of the UK's leading providers of financial education, is seeking a motivated and customer-focused Student Services Adviser to join our friendly team at our Bishop's Stortford headquarters.
This role is ideal for someone who enjoys supporting learners, working in a busy administrative environment, and delivering excellent service. You'll be part of a collaborative team dedicated to helping students succeed throughout their learning journey.
About the role:
* Provide first-line support to students via phone and email, responding to queries promptly and professionally
* Process course enrolments and maintain accurate student records
* Assist with course bookings, certificates, and learning platform access
* Liaise with trainers and internal departments to ensure a smooth learner experience
* Support administrative processes across the student lifecycle
* Contribute to maintaining and improving service quality standards
About you:
1. Previous experience in an administrative or customer service role (education or training ...