Role: Customer Engagement Administrator REF 102930 Contract Length: Until 31/03/27 Location: Hybrid/Lichfield - expectation to attend office 5 days per week at the beginning and 2 days per week once trained. IR35: Inside Pay Rate to Intermediary: Market Rate Security Clearance: BPSS Spinwell is recruiting for a Customer Engagement Administrator for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE CUSTOMER ENGAGEMENT ADMINISTRATOR Maintains customer focus, promoting good relationships with our customers and enhancing the client’s reputation. Co-ordinates and compiles information from a variety of sources, carries out routine analyses and contributes to the team’s work. Chases and tracks information to ensure the execution of own activities, for example following up customer enquiries or tracking planning consultations with local authorities. May be required to monitor delivery of service and determine priorities to ensure service levels are maintained for the team in accordance with their area of delivery. May act as an initial point of contact for the team, communicating and filtering information to ensure technical and/or scientific advice and support is delivered accurately, and in a timely manner. Considers commercial implications of work undertaken. Operates and maintains data and information systems effectively. Ensures records are stored accurately, are up to date and readily accessible to facilitate team activities. SKILLS/EXPERIENCE OF THE CUSTOMER ENGAGEMENT ADMINISTRATOR Good level of literacy and numeracy required. Required to build relationships based on understanding customers’ needs and providing the service required. Required to use standard IT packages efficiently to deliver work and able to learn specialised systems as required. If you are a Customer Engagement Administrator, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us Disability Confident As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. About You Not Specified About Us