At YMCA Robin Hood Group, we believe everyone deserves a safe place to live. We provide secure, supportive accommodation for young people aged 16+ and vulnerable adults. We’re enormously proud of the impact our Supported Housing team makes across Nottingham, Ashfield, Mansfield, Worksop, and Goole. We are now seeking a Regional Housing Operations Manager to lead this dedicated team. Reporting into our Director of Housing, this role will provide leadership for supported housing services across multiple locations across our North services, overseeing a team of Managers and ensuring high-quality, compliant, and financially sustainable service delivery. You will be responsible for overseeing a team who works closely with Residents to deliver effective tenancy sustainment; strengthen support plans, build positive relationships, and develop the skills needed for independent living.
Responsibilities
Leadership & People Management
* Lead and develop a team of Managers, driving consistently high standards.
* Achieve key objectives for positive resident outcomes and tenancy sustainment.
Service Provision
* Oversee daily operations to meet and exceed internal standards, regulatory requirements, Ofsted expectations, and Regulated Housing Standards.
* Encourage Resident involvement to strengthen engagement and outcomes.
Partnerships
* Manage key stakeholder relationships and develop strategic partnerships, including with commissioned services and Ofsted.
* Work collaboratively across the Senior Leadership Team and wider YMCA departments to improve processes and service delivery.
Financial Management
* Oversee budgets, forecasting, and financial performance, ensuring sustainability and minimising voids.
Qualifications
* Proven leadership experience in supported housing or residential childcare.
* A strong understanding of the regulatory frameworks related to Ofsted and Regulator of Social Housing standards.
* Exceptional communication and stakeholder relationship management skills.
* Ability to work collaboratively with a Senior Leadership Team and internal departments.
* Experience in budget management and financial oversight.
* Commitment to safeguarding young people and vulnerable adults.
* Minimum Level 4 in Housing Management, or willingness to complete the course. (We support candidates who are currently studying this qualification.)
* A UK driving licence and access to your own car are required to travel between the four sites.
Benefits
* Minimum 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service.
* Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme.
* Funded training, qualifications & career progression across YMCA services.
* Quarterly Campfires – celebrating our impact across the organisation.
* Discounted YMCA childcare & holiday clubs.
* £500 refer‑a‑friend bonus.
* Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross.
Values
* We Seek Out – We’re always looking for ways to do better.
* We Welcome – We include, respect, and support everyone.
* We Inspire – We believe in every person’s potential.
* We Speak Out – We advocate for what’s right.
* We Serve Others – We act with compassion and purpose.
Diversity & Safer Recruitment
YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.
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