Overview
Field Service Engineer (covering the Midlands)
Location: Leicester. Role: Field Service Engineer. Location note: covering all of the Midlands, you'll be allocated to the Aldridge Service Centre.
Hours: 45 hours per week | 08:00 to 17:30 Monday to Friday. A 40-hour per week option is available.
Salary: £43,992 to £46,800 pa DOE (based on 45hpw).
Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We're looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team!
This is a mobile role where you'll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You'll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.
Key Responsibilities
* Diagnose and repair faults on vehicle chassis and mounted equipment
* Carry out servicing and maintenance to a high standard
* Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
* Use diagnostic software and tools to identify and resolve issues
* Log all work using PDA software and maintain accurate service records
* Travel to customer sites across the UK, sometimes at short notice
* Maintain a clean and safe working environment at all times
* Communicate clearly with customers and provide excellent service
* Support health and safety practices and complete risk assessments as required
Ideal Candidate
* NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
* Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
* Strong diagnostic and fault-finding skills
* Knowledge of vehicle technology systems and compliance standards
* Comfortable working independently and managing your own workload
* Excellent communication and customer service skills
* Flexible with working hours and willing to travel
* General computer literacy and ability to complete technical documentation
* Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus
Why Youll Love Working Here
* 25 days holiday plus Bank Holidays
* Enhanced Pension Scheme and Death In Service benefit
* Employee Assistance Programme: 24-hour helpline for support with life's challenges
* Health Shield Medical Cash Plan for medical expenses
* GP Anytime: 24/7 online GP services
* Training and Development: mandatory equipment training and upskilling opportunities
* Cycle to Work Scheme
* Care Concierge and Occupational Health Support
* My Benefits Platform: discounts and welfare services
* Independent Free Mortgage Advice
Please note: We welcome applicants from all backgrounds and encourage you to apply even if you don't meet every single requirement. We are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace and guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills are recognised and valued. Your success is integral to our growth.
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