Overview
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. In the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you. You’ll be part of a customer focused and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats. You will partner with the charity Migrant Help to provide essential support to Asylum Seekers, enabling service users to explore their options, access the appropriate resources, and make a significant difference in their lives. Some calls may be sensitive or challenging, and breaks are provided after difficult calls; you will also have access to additional resources to prioritise your wellbeing. You will collaborate with an Interpreter service to ensure that every service user receives comprehensive assistance. Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
Note: This is a full time role, 37.5 hours a week, working shifts between 8am - 10pm across 5 days including some weekends and some bank holidays.
Training will start on Monday 13th October and will be full time 9am - 5pm Monday - Friday (37.5 hours).
Responsibilities
* Handle a high volume of calls and live chats in a contact centre environment.
* Collaborate with Migrant Help to support Asylum Seekers and help service users explore options and access resources.
* Coordinate with Interpreter services to ensure comprehensive assistance for all service users.
* Maintain a focus on delivering outstanding service and a positive experience for service users.
* Take breaks after difficult calls and utilise available wellbeing resources as needed.
Qualifications and Requirements
* Experience in a customer-focused role or contact centre is desirable.
* Ability to communicate clearly and sensitively when dealing with challenging situations.
* Willingness to work shifts between 8am and 10pm, including some weekends and bank holidays.
* Evidence of ability to work collaboratively with partners and interpreters.
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