Worcestershire County Council
Transport Commissioning and Allocation Officer
Salary: £29,832 - £31,877 per annum
Hours: 35 hours per week
Location: Warndon Depot
Team: Transport Commissioning Team
Contract type: Permanent
The Role
A highly motivated and detail-oriented Transport Commissioning & Allocation Officer is required to join the Integrated Transport team. This role ensures the safe, efficient and cost‑effective delivery of transport services for adults, children and special educational needs clients across Worcestershire.
Key Responsibilities
* Oversee day‑to‑day operational, contractual and performance management of all social care, mainstream and SEN transport contracts, ensuring compliance with council policies and statutory requirements.
* Lead negotiations and arrange transport contracts, ensuring all commissioning and audit procedures are followed and databases are accurately maintained.
* Collaborate with team leaders, social workers, short break centres, operators and parents/carers to commission and review transport provision that meets specialist client needs, adapting swiftly to changing demands.
* Support the development of innovative passenger transport initiatives, identifying market‑shaping opportunities and cost‑reduction strategies in line with legislation and council objectives.
* Produce comprehensive reports on contractual amendments, cost impacts, client trends and key performance indicators for senior management review.
* Manage and resolve enquiries and complaints from stakeholders, ensuring clear communication and appropriate action.
* Ensure all contract and client information is recorded and stored securely, in compliance with data protection and council procedures.
* Represent the authority at consultation meetings, forums and surgeries on transport‑related matters, maintaining a high standard of professionalism and diplomacy.
About You
Significant experience in a multi‑disciplinary administrative or financial role within a customer‑driven service, ideally with a background in transport commissioning or a commercially related field. Proven ability to manage budgets, negotiate with commercial enterprises and deliver service improvements.
Essential Skills and Experience
* Strong financial acumen with experience in monitoring and reporting.
* Excellent negotiation, communication and interpersonal skills, with the ability to write complex reports and liaise effectively with a wide range of stakeholders.
* IT skills, particularly in database management and Microsoft Office applications.
* Ability to prioritise workloads, work both independently and as part of a team, and make informed decisions in a fast‑paced environment.
* Experience working with third sector organisations and understanding the diverse needs of social care and SEN clients.
* Knowledge of safeguarding, health & safety and risk assessment procedures.
Desirable
* Knowledge of transport legislation, including taxi and PSV licensing.
* Experience in market shaping, LEAN processes and networking within local government.
* Relevant transport or professional qualifications (e.g. CPC in Passenger Transport, European Computer Driving Licence).
What we offer
* A dynamic and supportive team environment.
* Opportunities for professional development and continuous learning.
* The chance to play a key role in shaping transport services for vulnerable residents across Worcestershire.
* Flexible working arrangements and the opportunity to attend meetings at various locations.
Additional Requirements
* Willingness to adapt to change, work outside normal office hours and travel at short notice within Worcestershire.
* Commitment to equality, diversity and continuous improvement in service delivery.
Benefits
* Great holiday entitlement: 26 days paid holiday (pro rata for part‑time staff) plus up to 31 days after five years.
* Brilliant pension scheme: Local Government Pension Scheme (LGPS).
* Professional learning & development encouraged.
* Flexible working: hybrid model available.
* Equality & Diversity commitment.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
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