Job Description
Contact Centre Team Leader £32,500 - £35,000 Full-time
If you enjoy leading people, driving performance, and helping a team grow through change, this role is worth a look. You'll guide a group of advisors supporting a major tech brand, with plenty of scope to develop your own leadership skills too.
What you'll be doing: Contact Centre Team Leader
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Coaching and developing a contact centre team
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Setting goals and helping your advisors hit them
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Managing escalations and spotting performance trends
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Turning insights into clear actions
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Supporting the operation through a period of transition
What you need: Contact Centre Team Leader
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People leadership experience
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Strong coaching and performance management skills
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Confident problem solver with an analytical approach
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Enjoy developing others and raising capability in the team
The offer: Contact Centre Team Leader
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£32,500 - £35,000
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BUPA Medical & Dental, life cover, income protection, pension
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Wellbeing-focused, inclusive culture
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Clear internal development routes
How to apply
Send your CV and well be in touch to talk through the role.
Apply now