Job Description
Administration Assistant
Location: Penrith Police HQ, Carleton Avenue, Penrith, Cumbria, CA10 2AUContract: 12 month contract with likely extensionHours: 37 hours per week (Monday-Friday) 9am-5pmPay Rate: £13.10 PAYE / £17.23 LTD per hour
About the Role:
Administrative support to the Central Ticket Office, working in a busy enforcement environment handling high volumes of post and data.
Key Responsibilities:
* Opening, logging, scanning, and processing large volumes of incoming post
* Accurately recording correspondence on the National Fixed Penalty System
* Producing and checking daily system prints within strict deadlines
* Managing enquiries via shared email inboxes and telephone
* Preparing documentation for posting, scanning, and electronic storage
* Processing driver admissions, vehicle ownership transfers, and supporting evidence
* Checking documentation (e.g. hire agreements, licences, images) and identifying anomalies
* Dealing directly with members of the public, including difficult or irate callers
* Liaising with police officers, magistrates’ clerks, and Fixed Penalty Offices
* Maintaining accurate records in line with Data Protection and Force policy
* Monitoring stationery and consumables and re-ordering when required
* Supporting and guiding new staff on procedures when needed
Essential skills and experience:
* High attention to detail – accuracy is critical; errors create legal risk
* Strong organisational skills – multiple tasks, competing deadlines
* Ability to work under pressure in a fast-paced, regulated environment
* IT competence – confident using multiple systems and Microsoft applications
* Clear written and verbal communication
* Emotional resilience – able to remain professional with challenging members of the public
* Clerical or administrative experience
* Experience dealing with the public (face-to-face, phone, or written)
* English GCSE (A–C) or equivalent, or demonstrable competence
* RSA Level II or equivalent, or demonstrable competence
Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail. Harry Greenhalgh Recruitment Lead – Defence Service Care Solutionsharry.greenhalgh@servicecare.org.uk 01772 208962