Job Title: NCR SWITCH Quality Engineer
Pay: PAYE £189.57 or Umbrella £269.59
Location: Somerset Energy Innovation Centre,Somerset
Job ID: 1747
Job Purpose / Overview
The role of the SWITCH NCR Quality Engineer (QE) is to provide first line support to the HPC Quality team and Responsible Designer (RD) to ensure SWITCH associated NCR processes meet HPC business requirements and quality standards. They play a crucial role ensuring NCRs within SWITCH are managed in accordance with regulatory compliance.
A SWITCH NCR QE is to ensure they provide proactive support to HPC business and stakeholders to manage SWITCH NCR users' requirements and expectations:
* Tool Improvements, lead and manage both reactive and proactive improvement initiatives for SWITCH and PowerBI tools, collaborating with stakeholders to identify and implement meaningful enhancements.
* SWITCH technical functionality implementation / drops (managed via Jira Kanban), coordinate and deliver scheduled Accenture improvement releases, maintaining visibility of progress through Jira Kanban boards and ensuring timely resolution of items. They are responsible for pre and post-implementation testing to identify defects to be reported for resolution prior to release or re-release respectively.
* Documentation Maintenance, take ownership, maintain and make available to all users a suite of SWITCH NCR guidance material, ensuring content is clear, accurate, and aligned with the latest tool development and process changes.
* eNZO SWITCH NCR Page Management, oversee updates and structural improvements to the SWITCH NCR eNZO page, maintaining its usability as a go-to resource for all SWITCH NCR stakeholders.
* PowerBI Reporting, support the development, refinement and maintenance of SWITCH NCR PowerBI dashboards to support data-driven decision-making, improving performance and usability.
* SWITCH NCR mailbox management, the management of BAU onboarding requests.
The SWITCH NCR QE role has both internal and external aspects with requirements to interface with stakeholders from HPC Quality team, RD and, when required, our suppliers. They will be directly involved in investigating potential SWITCH NCR issues, to either lead or support their resolution. They will also ensure that project quality is delivered consistently and in compliance with HPC Quality arrangements.
Principal Accountabilities
General
* Support the onboarding of SWITCH NCR users within Quality and RD
* Champion and promote best practice SWITCH NCR management across the HPC project
* Proactively support SWITCH NCR users to resolve myIT requests for NCRs via the SWITCH Accenture team
* Provide guidance and tool testing support to the SWITCH Accenture team for all SWITCH NCR related JIRA tickets
* Support the use of Project Intelligence and PowerBI to monitor key SWITCH NCR metrics and performance for both internal and external users
* Mailbox management of the SWITCH NCR Mailbox - Triage, escalate or respond to all correspondence
* Support the Manufacturing and Site NCR Facilitator teams to close SWITCH NCR myIT Tickets raised by SWITCH NCR users for the HPC project
* Manage and update a suite of SWITCH NCR guidance material
* Maintenance of HPC eNZO SWITCH NCR pages
* Provide support to the Quality PMO to maintain and develop all SWITCH NCR PowerBI reports
* Lead or support the closure of SWITCH NCR related Insight actions
* Share targeted communications and 'Lunch & Learns' for all SWITCH NCR related updates
* Complete all required mandatory and specific to role training
Primary accountability
* Provide first line SWITCH NCR operational support to the HPC Quality team and RD
* Maintenance of SWITCH NCR process and guidance information for all SWITCH users
Knowledge, Skills, Qualifications & Experience
Knowledge & Skills
Essential
* Position requires background or understanding of Quality Management, including best practice for deployment by large, complex and contract-led organisations
* Strong organisational skills
* A proactive approach to problem-solving and continuous improvement
* The ability to influence and to provide constructive challenge which is accepted by others
* The ability to build effective relationships with internal and external stakeholders
* Able to support and implement practical solutions, whilst remaining open to the ideas of others
* Confident and articulate communicator, able to build effective relationships with internal and external stakeholders, able to speak and present material to a large audience
* Able to interface between project teams and with supplier organisations
* A team player who recognises how their position impacts and influences others
* Pro-active and flexible, being prepared to plan and work on own initiative
* Fluent in English language
* Excellent written English and attention to detail
* Excellent IT skills - MS Office (Excel, Word and PowerPoint)
* Ability to work effectively and consistently with Office 365 SharePoint and Teams collaboration platforms
Desirable
* First-hand experience in the nuclear sector or other safety critical industry
* Familiarity with PowerBI (or similar reporting platforms)
* Comfortable using JIRA, Confluence, and other Atlassian tools
* Understanding of a regulated nuclear site environment
Qualifications & Experience
Essential
* Experience in ensuring compliance with international standards such as ISO 9001 or ISO 19443 and ONR licence conditions.
Desirable
* Trained and experienced in the use of PowerBi
* Trained and experienced in the use of Jira, Confluence or other Atlassian tools
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