Customer Controller
Competitive Salary
Monday – Friday / Days
Wrexham
We are looking for a Customer Controller to join our client’s team based in Wrexham on a permanent basis. Reporting to the MPL Manager, you will act as the primary point of contact for our clients customers, ensuring accurate order management, timely delivery, and exceptional customer service. The role involves coordinating customer schedules, managing transport, and resolving issues to maintain strong customer relationships and meet daily obligations.
Performance Objectives
* Customer Order Management: Process and manage customer orders for delivery; Maintain accurate records in SAP systems.
* Communication & Relationship Management: Serve as the main liaison between our client and customers; Provide regular updates on order status and delivery schedules.
* Production & Inventory Coordination: Work closely with planning and production teams to align customer requirements with manufacturing capacity; Monitor stock levels and ensure continuity of supply to our customers.
* Issue Resolution: Investigate and resolve delivery delays, quality concerns, and other customer issues promptly.
* Reporting & Analysis: Prepare weekly/monthly reports on order status, KPIs, and customer performance metrics.
Person Specification
* Strong communication and interpersonal skills.
* Experience in customer service or supply chain within a manufacturing environment.
* Proficiency in SAP systems and Microsoft Office (Excel essential).
* Ability to manage multiple priorities and work under pressure.
* Customer-focused mindset.
* Problem-solving and analytical skills.
* Attention to detail and accuracy.
* Team player with proactive approach.
Benefits
* Company pension scheme
* Support with career progression and development
* Company pension scheme
* Medical insurance and dental care schemes
* Access to the company’s healthy living centre
* Access to company reward hub
* 33 days annual leave
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future