IT Technician
Balham, SW London
£30k
Responsibilities:
· Provide first-line technical support to staff and students for hardware, software, and network-related issues.
· Install, configure, and maintain IT equipment, including desktops, laptops, printers, interactive whiteboards, and projectors.
· Support the use of educational software and online platforms, ensuring smooth functionality for teaching and learning activities.
· Manage user accounts and access permissions across systems like Active Directory, email, and cloud-based platforms (e.g., Microsoft 365 or Google Workspace).
· Assist in monitoring and maintaining the school’s IT infrastructure, including wired and wireless networks, servers, and backup systems.
· Respond to support tickets and log issues, escalating complex problems to the team manager or external support providers as needed.
· Ensure all devices and systems are updated and secure, applying patches and antivirus definitions regularly.
· Help set up and support IT for school events, such as assemblies, exams, and presentations.
· Support the rollout of new technology projects, such as hardware upgrades or software deployments.
· Follow safeguarding and data protection policies, ensuring the safe handling of sensitive information and student data.
Experience/Skills:
· Previous experience in an IT support role, ideally within an educational environment or a similar user-focused setting.
· Strong knowledge of Windows operating systems, Microsoft Office 365, and common classroom technologies.
· Basic understanding of networking principles, including Wi-Fi, switches, IP addressing, and internet troubleshooting.
· Familiarity with device management tools, such as Active Directory, Group Policy, and remote desktop applications.
· Hands-on experience with hardware maintenance, including repairing or replacing components in PCs, laptops, and printers.
· Clear, confident communication skills, with the ability to explain technical issues to non-technical users (staff and students).
· Organised and methodical approach to problem-solving, with the ability to prioritise and manage multiple support requests.
· Awareness of safeguarding and data protection practices relevant to working in a school environment.
· Ability to work independently and collaboratively, especially alongside the IT team manager and other school staff.
· A recognised IT qualification, such as CompTIA A+, Microsoft certifications, or equivalent experience (desirable but not essential)
Particulars:
· Standard company pension scheme.
· 28 days of annual leave, inclusive of all UK bank holidays.
· Full-time, permanent position based on-site at the school.
· Working hours: Monday to Friday, with shifts of either 07:00–15:00 or 08:00–16:00, whichever suits you.
· Access to ongoing training and development.
· Opportunity to work in a supportive team environment, contributing directly to the learning experience of students.
· Modern IT infrastructure and tools to support professional development and day-to-day operations.
· Free on-site parking