Go back Torbay and South Devon NHS Foundation Trust
Deputy Community Service Manager for Mental Health Service
The closing date is 18 November 2025
To provide operational and strategic oversight to all the Mental Health ASC services and to ensure effective and efficient performance across Adult Social Care Teams within this service.
The role is a Band 8A
Note: If you are a qualified AMHP the salary attracts a enhancement of 11.8% for commitment to the AMHP Rota, there is an expectation of a minimum commitment of 2 duty's per month for WTE (Pro Rata)
Main duties of the job
To be accountable to the Baywide Community Services Manager for mental health services for providing a person-centred health service, in partnership with our local health partners, other statutory services, voluntary and independent sector organisations.
To provide operational and strategic leadership across Mental Health Adult Social Care Teams and Emergency Mental Health Services. The successful applicant will need to ensure that there is a continued commitment to integrated working with health colleagues and also partner agencies
To have responsibility for the oversight of the social care workforce within the Mental Health ASC Services and to ensure that all staff are appropriately line managed, supervised and supported in accordance with the relevant policies of Torbay and South Devon NHS Foundation Trust
About us
Why Work With Us
About the team and department
There are two Mental Health Social Work teams, one Multi-Disciplinary Specialist Care Home Team that sits within Mental Health Social Care provision, plus the acute mental health services, of Day Time AMHP Duty Service and the Emergency Duty Service (EDS) which is an out of hours service. The Mental Health services provide specialist mental health social care interventions and emergency mental health pathways, we work in an integrated way with mental health colleagues in Devon Partnership Trust (DPT) to ensure the delivery of high-quality care services for people living in Torbay.
Job responsibilities
Communication and Working Relationships
Providing monthly performance reports and information to the Community Service Manager.
Working co-operatively across the service areas and with our colleagues in adult social care to maintain work flow and encourage collaborative working across the service provision
Attend and, when required, chair multi-agency safeguarding and legal meetings.
Liaison with a range of other agencies e.g. solicitors, social care, general practitioners, commissioners etc. as required.
Analysing and communicating complex information to the social care teams.
Supporting Social Work Leads to foster Social Care teams that are motivated and resilient.
Responsibility for Policy and Service Development
Working with care providers, services and the community voluntary sector to ensure there are high quality social care support services for people living in Torbay.
Working across multi-disciplinary teams to ensure an accurate response to service user need.
Working with the Integrated Project Management Office (IPMO) to drive change and improvements to service delivery.
Developing Standard Operating Procedures (SOPs) where necessary to ensure safe and consistent services.
To act as an agent of change in respect of service and practice development.
To represent the organisation across multi-agencies and whole systems approaches to improve partnership and collaborative working, where possible.
To ensure that policies and procedures in regard to safeguarding adults are understood, adopted and applied by all staff. This will include directing and leading whole home investigations, Provider of Concern Processes and supporting Safeguarding Serious Case Reviews as necessary.
To ensure all complaints are investigated appropriately via the Quality Assurance Social Work Lead, in accordance with the requirements of each agency, and to utilise learning to continuously improve practice. This will include working in conjunction with the Feedback and Engagement Team to achieve a local resolution (where possible) of informal complaints, to manage formal complaints (in accordance with the complaints polices of Torbay and South Dev... (text truncated for brevity)
Responsibility for Finance and other Resources
To support CSM in the management of the overall budget for the Torbay Mental Health Services.
To authorise complex packages of high value in line with TSDFTs Scheme of Delegation and attend Complex Care Funding Panel where necessary.
Responsibility for Supervision, Training, Leadership and Management
Supervising team Leads and Senior practitioners in line with Trust expectations.
Chairing Complex Care service meetings and Leads meetings.
To provide consistent and effective leadership to teams, managers and practice leads.
To support other members of the Senior Leadership Team.
To ensure the health, safety and wellbeing of health and social care staff in line with relevant TSDFT HR and operational policies.
Maintain an awareness of professional and ethical issues to ensure care is delivered in a professional timely and courteous manner by all members of the team, respecting the different spiritual and cultural backgrounds of colleagues, patients and relatives.
Role model high standards of social work practice and uphold this with Leads and Senior Practitioners within the mental health services
Responsibility for Research and Development
Ensuring there are processes in place for implementing local and government policy and procedures.
Support Band 7 Social Workers/ Practitioners to maintain up to date knowledge in respect of the legal frameworks that govern Adult Social Care and disseminate this to Social Care staff within the Mental Health /Complex Care Service.
Leading projects and tests of changes as delegated by the Community Service Manager.
To learn and understand research in order to inform opportunities for development and improvement to ensure integrated services provide, meet or exceed national standards for performance and innovation where possible.
To be part of the Senior Leadership Team within TSDFT that oversees the delivery and development of Health and Social Care Services in Torbay.
Person Specification
Qualifications and training
* To hold a recognised Social Work qualification
* Registered Social Worker - Social Work England
* Post qualifying training / education
* Experience of integrated health and social care services
* Qualification or Demonstrable experience or of working in mental health provision
* Post Graduate qualification in Leadership or Management
* Masters level management qualification or able to demonstrate competence to this level through experience
* AMHP Qualification in Advanced Mental Health Practice
Knowledge and experience
* Extensive experience of managing health or social care operational teams
* Experience of managing budgets and financial planning
* Experience and knowledge of chairing complex meetings
* Knowledge of working with providers and improving quality of care
* Knowledge of the Care Act 2014, Mental Capacity Act 2005 all legislation relating to Adult Social Care functions
* Experience of developing policies, SOPS and operational guidance
* Service improvement and change management
* Quality assurance including audits, seeking feedback and managing complaints
* First-hand experience of supporting teams through change
Specific Skills
* High levels of legal literacy
* High level communication, presentation and negotiation skills
* Evidenced ability to work at strategic, tactical and operational levels
* Knowledge of Self- managing teams/systems
* Providing positive leadership during transformational change
* Evidence ability to show proactive approaches to situations that challenge
* Experience of change management experience / knowledge
* Evidence ability to enthuse, motivate, empower individuals and teams
* Demonstrates active promotion of own wellbeing and wellbeing of colleagues and all staff
* Good quality communication skills and ability to present complex information
* Excellent financial management skills
* Supervision skills and experience
* Background in community care
* Experience of management at Band 7 or above
* Experience of working in complex, challenging and uncertain situations / environments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Torbay and South Devon NHS Foundation Trust
£55,690 to £62,682 a year (if AMHP plus 11.8% for min commitment of 2 duty per month)
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