Overview
Casework Administrator, NFP PEOPLE at Guardian Jobs. Location: Hybrid/Reading (a minimum of one day a week in the office; more attendance may be required during probation).
Hours: Full time (open to part time and job share). Salary: Starting from £28,831. Contract: Permanent. Closing Date: 10:00am, 3rd November 2025. Interviews: w/c 24th November.
Responsibilities
* Provide excellent customer service as the point of contact for students seeking help and guidance about the ombudsman service on offer.
* Complete various administrative tasks to ensure that reviews run smoothly, keep cases up to date, and ensure the team receive all the information they need.
* Work as part of the Casework Support Team to support internal colleagues and external stakeholders.
About You
* Good analytical skills and the ability to work in a professional environment that values confidentiality and integrity.
* Customer service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling.
* The charity values diverse backgrounds and is committed to equality, diversity and inclusion; it welcomes applications from candidates from all backgrounds.
Qualifications
* Higher education qualifications or demonstrable interest/commitment to higher education in all its forms.
* You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
#J-18808-Ljbffr