Who We Are
Welcome to Müller UK & Ireland, a family-run dairy business where expertise meets passion! Dairy is a vital part of a healthy and balanced diet, and we take immense pride in meeting the nutritional needs of millions every single day. Our operations are divided into two key areas: Müller Milk & Ingredients (MMI) and Müller Yogurt & Desserts (MYD) .
Today, we’re shining the spotlight on MYD, the team dedicated to putting smiles on faces across the nation. From Müller Corner to Müller Light, Müller Bliss, Müller Rice, Müller FRijj, Müller X MyProtein, and Biotiful Gut Health, we have a lot to offer—and that’s where you come in!
Why Müller?
At Müller, yogurt and desserts are at the heart of everything we do—from farm to factory to fridge. The real magic happens thanks to our incredible team, working collaboratively to create delightful experiences for our customers. As the UK's most beloved dairy brand, we’re committed to making a positive impact on our planet, our partners, and our people, with sustainability woven into our mission.
Did you know that 29 Müller yogurt and desserts are enjoyed every second? And this is just the beginning! With ambitious growth plans ahead, we’re on the lookout for enthusiastic individuals to join our mission of spreading joy across the nation.
Join Müller UK & Ireland as a Part-Time Customer Service Advisor
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working as part of a team? If so, we want you to join us as a Customer Service Advisor (Part-Time) at our East Kilbride location!
As we strive to become the biggest and best dairy company in the UK and Ireland, we need dedicated individuals to help us provide outstanding customer experiences.
Details
* Hours: 27.5 per week
* Shift Pattern: 5 days over 7
Main Responsibilities
* Accurately capture customer orders using AS400/SAP systems.
* Maintain trackers and reports with up-to-date information.
* Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
* Follow structured processes and Standard Operating Procedures.
* Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
* Maintain SOPs, customer data files, and other support documentation.
Key Requirements
* Proven customer service experience.
* Strong communication skills, both verbal and written.
* Ability to calmly address customer concerns and complaints.
* Efficient call handling and multitasking abilities.
* Proficiency in Microsoft Word and Excel.
* Logical thinking and problem-solving skills.
* Excellent organizational and listening abilities.
* Professional awareness of tone and body language.
Why Join Müller?
* Competitive salary and bonus scheme.
* Contributory pension plan and life assurance.
* Generous annual leave (increasing with service).
* Employee Assistance Programme.
* Flexible benefits programme.
* Access to a Rewards Benefits Programme with discounts at over 800 retailers.
Ready to Make a Difference?
If you have the skills and experience to thrive in this role, we’d love to hear from you. Apply today and be part of our journey!
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