COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
What you will do:
* Follow company policies and procedures regarding the check-in and –out process whilst providing our guests with prompt, efficient, and friendly service.
* Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
* As our receptionist you must represent the COMO brand and reflect our vision and values at all times.
* Handle guest interactions and complaints in a polite, engaging and empathetic manner.
* To attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain the smooth operation of the department.
Who you are:
* You will be excellent at greeting and establishing a rapport with our guests
* You will be extremely well-organised, responsive to business needs and be a team player.
* You will have excellent written and verbal communication skills
* You will have strong IT skills Knowledge of Opera is highly desirable
* A proactive approach with a self-driven attitude.
What we will offer you:
* Competitive salary
* Employee rates for all COMO Hotels and Resorts properties worldwide
* Employee discounts on Nobu London
* 3 complimentary nights' stay in any COMO Hotel or Resort Worldwide
* Career development opportunities
* A lucrative bonus for introducing someone to any COMO property
* An exciting calendar of wellness and engagement activities
* Access to free financial advice
* Access to an Employee assistance programme; offering support and advice
* Free meals on duty
* Free Uniform & laundry service
* 28 paid holidays per year, increasing with service
* NEST Auto-enrolment Pension
* Company Sick Pay