Customer Service Advisor (JO-2502-62755) Coventry, England
Salary: GBP11.56 - GBP11.56 per hour
JOB TITLE: Customer Service Advisor
ACCOUNTABLE TO: Team Leader - Intervention Archives
LOCATION: (On-site) Colonnade Point, Coventry,CV6 4BU
HOURS: Monday – Friday, 08:00am – 17:30pm, 7.5 hours per shift
PAY: £11.56, Subject to change inline with government legislation.
JOB PURPOSE:
To receive incoming calls and emails regarding Interventions. To receive and process requests for files/ documents which may be held in the SRA’s intervention Archive.
KEY RESPONSIBILITIES
• Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why.
• Identifying Client needs, providing solutions and managing client expectations.
• Escalating customer issues with management when required.
• Receive, assess and acknowledge incoming documentation and direct appropriately.
• Updating In House databases with accurate and up to date information.
• Link incoming documents to existing applications and update records
• Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
• Taking responsibility for chasing information and keeping clients updated.
• Support the intervention process.
• Ensure all aspects of confidentiality are strictly observed.
• Ability to comply with Health & Safety instructions and guidance.
• Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
• Ensure all responsibilities to be carried out in line with local and company guidelines.
KEY SKILLS & QUALIFICATIONS
• GCSE Maths and English
• Good knowledge of MS office and a working knowledge of general IT systems
• Excellent communication skills both oral and written with the ability to communicate at all levels.
• Excellent Listening Skills and the ability to manage calls in a timely and effective manner.
• Excellent customer service skills – the ability to effectively communicate clearly with demanding customers.
• Excellent attention to detail with the ability to work accurately under pressure and “right first time” approach.
• Excellent organisational skills, ability to prioritise work and multi-task.
• Ability to work to tight deadlines.
• Ability to follow processes and procedures.
• Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed.
• Ability to work as part of a team.
• Ability to work flexibly in a changing environment with a “can do” attitude with all tasks in line with customer and business requirements.
• Experience of manual handling.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
Rewards & Benefits:
• Attractive pay rates
• Full paid training
• Instant access to Blue Arrow training portal
• Auto enrolment in pension scheme
• 28 days paid holiday
All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.
Name:
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Phone:
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CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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