What's involved with this role: Job Title: Operational and Technical Support Admin Assistant Ref: Merton 5272940 Pay rate: £15.26 per hour PAYE Hybrid working - must be able to attend the office 3 days per week The role: We are seeking an enthusiastic Operational & Technical Support Assistant to join the Regulatory Services Partnership (RSP). This vital role is based within the Operational and Technical Support unit, which provides high-quality advice and information across a range of contact channels to residents, businesses, and stakeholders as well as delivering a wide range of administrative and technical tasks including liaising with all responsible parties and stakeholders, accurately capturing and inputting data, assessing applications, checking and verifying documents, processing payments and issuing licenses. The RSP delivers services including Licensing, Food and Safety, Noise Nuisance, Air Quality and Pollution, Pest Control, Private Sector Housing, and Trading Standards. Key Responsibilities: Acting as a first point of contact for residents, businesses, and stakeholders via telephone, email, online portals, and in-person enquiries. Providing accurate advice and information in line with current legislation and service procedures Processing a range of applications and requests for Noise and Pollution, Food and Safety, pest control and less complex applications such as Temporary Event Notices, Personal Licences, Street Trading permits Accurately inputting and managing data using a variety of IT systems Handling and processing payments and refunds in line with council financial procedures Preparing and issuing statutory notices, letters, and licences Maintaining accurate records and filing systems in compliance with GDPR and Data Protection regulations Supporting operational and professional officers with administrative tasks and service requests Collating performance data and contributing to service improvement initiatives Participating in relevant training and meetings, and providing cover for colleagues as required Provide administrative and business support to the operational and professional officers What the client is looking for: A minimum of 3 GCSEs (or equivalent), including Maths and English or relevant experience NVQ qualification in Customer Service Understanding of local authority and regulatory services Working knowledge of legislation in one or more areas: Licensing, Food Safety, Private Sector Housing, Trading Standards, Noise & Nuisance, Air Quality, or Pest Control Proven frontline customer service experience with excellent people skills Adaptable and experienced in fast-changing environments Background in providing technical admin support within local government or similar settings Experience of handling and processing payments Proficient IT skills including Microsoft Office Excellent written and verbal communication skills Solid numeracy skills – confident with calculations, percentages, fractions, and accurate data handling Team player with a calm, confident, and respectful approach to public and contractor interactions Quick to grasp and explain complex technical details in simple terms How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.