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2nd Line Engineer - Mobile Device Management (MDM)
Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham | Job-ID: 214344 | Contract type: Standard | Business Unit: Information Technology
Life on the team
2nd Line Engineer - Mobile Device Management
Location: Hatfield/Milton Keynes/Nottingham - Full-time on Computacenter site
Hours: 37.5 per week
Role Type: Permanent
Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting.
The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments.
It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter’s technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations.
Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.
What you'll do
As a 2nd Line Mobile Device Management Analyst, you will support the mobile operating system environment and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX, etc.).
You will oversee configuration and in-life support of mobile devices, including policy management changes, configuration management, and post-deployment support when helpdesk analysts are unable to resolve issues.
You will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLAs, desirable technical knowledge of mobile automation tools, and a commitment to supporting the end-user mobile estate.
What you'll need
The ideal candidate will have experience in a 2nd line support role with knowledge of mobile endpoint management and cloud technologies. Essential skills include:
* Proven experience in a 2nd line support mobile endpoint engineering role.
* Working knowledge of:
o Workspace ONE Unified Endpoint Manager
o Apple Business Manager
o Entra ID
o M365
o Android Enterprise Manager
o Samsung KNOX
1. Experience with iOS and Android mobile operating systems (configuration).
2. Mobile Device Management through Organisation Groups.
Why should you join the Endpoint Build and Configuration Team at Computacenter
Joining our team means being part of a collaborative, open, and friendly global group dedicated to delivering exceptional service. You will work alongside various technical teams, with opportunities for professional growth through comprehensive training, mentorship, and involvement in BAU build releases and diverse projects.
About us
With over 20,000 employees worldwide, we focus on digitisation, advising on IT strategy, implementing technology, and helping customers manage their infrastructure across more than 70 countries. We drive digital transformation and enable businesses through innovative technology solutions.
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