Job Description
TEXO Recruitment are looking for a Customer Care Co-Ordinator for one of our valued external clients on a permanent basis. You will be based in Aberdeenshire.
Skills, Qualifications & Experience:
* Strong communication and coordination skills
* Customer-focused mindset with attention to detail
* Ability to manage multiple tasks in a fast-paced environment
* Team player with a proactive approach
* Ideally experience in the construction industry
Responsibilities:
1. Ensure compliance with all SHE policies—safety is our top priority.
2. Deliver excellent customer service in line with company standards, resolving issues quickly and professionally.
3. Handle all customer contact (phone, email, social media) courteously, logging all queries accurately.
4. Coordinate inspections and remedial works in line with warranty and service agreements.
5. Liaise with site teams, subcontractors, and internal departments to resolve defects efficiently and cost-effectively.
6. Monitor and report on service performance; escalate issues as needed.
7. Support administrative functions, including correspondence, reports, and meeting logs.
8. Represent the voice of the customer in internal meetings and service improvement initiatives.
9. Conduct ...