Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other.
A Specialist is curious — you ask questions to learn about our customers’ needs, customising recommendations to enrich their lives. In this role, you could work full-time, part-time or part-time temporary.
* Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
* Understand and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
* Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services and purchase options, and assist in offering ownership opportunities.
* Maintain accuracy and follow guidance.
* Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
* Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
* Demonstrate Apple’s values of inclusion and diversity in daily activities.