About the Role
We are working with a well-established and fast-paced freight forwarding business that specialises in time-critical shipments. Due to growth, they are now seeking an experienced Import & Export Operations Coordinator to join their dedicated operations team.
This is a varied and hands-on role, where youll be responsible for managing shipments from start to finish across multiple transport modes (air, sea, road and courier). Youll be an integral part of the operations team, ensuring clients receive the highest levels of service, with shipments delivered safely, efficiently, and on time.
Key Responsibilities
Coordinating worldwide multimodal imports & exports (air, sea, road, courier) end-to-end
Managing bookings, collections, transport, and liaising with overseas agents/customers
Preparing and processing shipping documentation
Submitting import & export customs entries
Building strong relationships with customers, suppliers, and partners to deliver excellent service
Providing quotations, pricing jobs, and raising invoices accurately
Handling multiple shipments simultaneously and communicating effectively at all times
Experience & Skills Required
Proven experience in imports and/or exports within freight forwarding
Customs entry knowledge (import or export) essential
Excellent customer service skills with a professional telephone manner
Highly organised, detail-oriented, and able to work to strict deadlines
Ability to thrive in a fast-paced, time-critical environment
Whats on Offer
Competitive salary package
Career progression opportunities within a growing business
Exposure to global freight forwarding and time-critical logistics
Supportive and dynamic team environment
Annual Bonus
Working Monday to Friday pm once trained will be on an on call rota 1-6 weekend remotely paid as overtime and also have the Monday off
This is an exciting opportunity for an experienced freight forwarding professional to join a business that truly values customer service, precision, and reliability.
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