Shop Supervisor
Sue Ryder Charity shop, 35 The Homend, Ledbury HR8 1BT. 15 hours per week over 7 days. £12.79 per hour plus rewards & benefits.
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country, with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also help drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5:15 in most of our shops. The earliest we start is 8:45 am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
We’re a small store, but you’ll find a good selection of fashionable clothing and accessories to suit all ages. A treasure or two can be found amongst our bric‑a‑brac shelves too. Ledbury is a small thriving market town in the beautiful county of Herefordshire and the Sue Ryder shop is situated on the main High Street, approximately 150 yards from the black and white market house which is in the centre of town.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Ledbury shop and contribute to the work we do across Sue Ryder!
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can‑do attitude and a good understanding of financial and IT administration.
Responsibilities
* Use retail experience to help drive business, push sales, and achieve targets.
* Lead a team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Manage an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails, instant messaging, video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail, leisure or hospitality background
* KPI and target experience
* Charity retail experience
* Health & Safety knowledge
* Team player
* Key holder / opening / closing responsibility
* Merchandising / Stock rotation experience
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* And lots more. Please visit our careers website for the full list.
Closing date: 16th April. Interview date: 23rd April.
If you want more than just a job, we want you. Join the team and be there when it matters.
https://www.sueryder.org/jobs/why-work-for-sue-ryder
Our Commitment to Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility info – No internal staircase small step to kitchen and toilet.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued and able to thrive.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
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