Compensation: £25,000 per year
Contract: Permanent, full time (35 hours over 5 days per week)
Location: Henley Street, Stratford-Upon-Avon
More about the role
Charity shops are the in-place to shop and in 2026 and we want you to join us at our store in Stratford! By joining our team, you will be working within the local community and keeping people and their pets at the heart of everything that we do.
As Shop Manager, you’ll be the driving force behind our friendly and committed team. You’ll lead and motivate staff and volunteers, recruit new people to the shop and make sure everyone feels trained and confident in their roles. Working closely with your Assistant Manager, you’ll keep communication clear and create a positive, energetic environment for the whole team.
You’ll take ownership of sales and profit, working with your Area Manager to plan income targets and keep costs under control. You’ll champion Gift Aid, ensure accurate pricing and bring creative ideas to in-store fundraising so the shop continues to grow.
Stock will be a big focus, encouraging local donations, keeping displays fresh, maintaining high merchandising standards and making sure the shop is always clean and inviting. You’ll also oversee new goods, stocktakes and day-to-day processes that keep everything running smoothly.
Above all, you’ll set the tone for outstanding customer service. You’ll create a warm, welcoming atmosphere, deal with any issues calmly and build strong community connections that help increase donations. As an ambassador for Blue Cross, you’ll represent our values with confidence and care.
The shop is open Monday to Saturday from 09:00 until 17:00 and your normal working pattern may change each week, subject to the needs of the business.
About you
Essential qualifications, skills, and experience:
* Retail management experience
* Commercial awareness to deliver sales
* Excellent interpersonal skills and the ability to build strong external relationships
* Good IT skills and a basic understanding of finance
* Good people management skills
* Excellent customer service skills
It would also be great if you had:
* Experience of working with volunteers
Benefits
Our generous benefits package includes:
* Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife – 24/7 GP services, private prescriptions and more for you and your family
* Health cash plan
* Unlimited access to an employee assistance programme
* Pension scheme with enhanced employer contribution
* Professional fees paid with Continuing Professional Development and personal development support
* Life assurance
* 20% discount on Pet Plan pet insurance
* Enhanced family friendly policies
* Recognition scheme
* Annual volunteer days
* Charity worker discounts across a variety of retailers
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