If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Location: Chesterfield - Office based - Parking on site
Employment type: Full Time, Permanent
Working Hours: Monday to Friday – 37.5 hours per week
What’s in it for you
* 28 days annual leave inclusive of bank holidays
* Option to buy up to 5 additional holidays
* Group Personal Pension Plan
* Career development & progression with the opportunity to earn professional qualifications
* 24/7 access to a virtual GP and Mental health support & counselling services
* Cycle to Work scheme
* Discount club - supermarkets, phone bills, gyms & more
* Life assurance cover
* Long service recognition
* Enhanced Maternity Pay
* Paid volunteering opportunities in your community
About The Role
Responsible for leading a team, accountable for ensuring that all information supplied to both colleagues and clients is accurate and available in a timely manner. With advanced skills and knowledge of relevant software applications including GIS software (Mapinfo, Infonet), CCTV data systems and Microsoft Excel, responsible for ensuring the efficient and effective transition of processes through the various stages and that procedures are adhered to, reporting exceptions to improve risk management. Solving problems using an analytical and critical thinking approach to issues and anomalies.
Effectively communicating (both written and verbal) to explain, illustrate or document issues and solutions. Identifying coaching needs for team members and providing guidance to colleagues in best practice and new information.
Responsible for positive contact with clients and suppliers to build, manage and maintain strong relationships, as well as working closely with and supporting other areas of the business to assist as required including software development and operations.
Continuously identifying improvement opportunities to make efficiencies to existing systems.
Responsibilities
* Oversight of process for receiving works from site
* Receiving enquiries from a variety of sources
* Follow up enquiries to ensure closure, escalation or resolution
* Maintaining records to update job status
* Working in conjunction with various aspects of the business
* Preparing presentation of deliverables
* Data entry and updates using Excel, Access, and related software applications
* Maintain systems (recording, process, archiving)
* Ensure systems are maintained
* Use CCTV data software to update information
* Use GIS software as required
* Proactive approach to problem prevention
* Carrying out and reviewing validation procedures
* Analyse and resolve or report anomalies
* Follow client specifications as necessary
* Update confidential commercial information
* Assist in the planning and preparation of site work as appropriate
* Oversee production of plans
* Oversee producing schedules
* Assist as required in gap analysis
About You
* Team leadership and people management skills
* Level 3 or higher IT related qualification desirable
* Use of CCTV data input and update software
* CCTV data and asset management knowledge
Equal Opportunities
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
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