Summary Please note this role is a 6 month fixed term contract. We know it's our people make us who we are Our colleagues are extraordinary, that's why we have an outstanding and passionate Colleague Services Team to make sure we partner well with the business and collaborate as a function to deliver a brilliant people proposition. M&S is going through rapid change, and here in Colleague Services it's our time to really make an impact through Cloud technology with our new MyHR Oracle implementation. Your naturally curious nature and the desire to put people and the company first will ensure you think ahead, anticipating and predicting to get the right solutions for our colleagues and the business. All the details Your role will be supporting and coaching line managers and Business Involvement Group (BIG) Representatives by providing high level advice and guidance to ensure all risk to the business is understood and mitigated with regards to people management, policy and decision making. You'll be offering dedicated long-term absence support to line managers while promoting a positive Employee Relations environment, developing and coaching them with legal compliance and consistent best processes. You will also connect with and keep HR Business Partners fully updated on your regionally assigned cases. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. Working pattern We operate a hybrid working model of 3 days in the office with an anchor day on a Wednesday each week, and 2 days working from home. What you'll do Your key accountabilities will include Support & coach our Line Managers & BIG rep's with people policy advice over the telephone Provide guidance on brilliant outcome letters and other written communication. Have knowledge of our people polices and how they are applied Build relationships with colleagues and stakeholders to enable your to constructively advise on options and risks Support our managers with long term absence across a business area Who you are Your skills and experience will include Be highly organised and able to manage multiple tasks at one time Excellent excel skills to enable you to provide insight into regional people data and trends Strong influencing skills Have the ability to support writing brilliant letters and easily build a connection with colleagues over the telephone Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. LI-MW1