Customer Service Executive
Location: Uxbridge (Hybrid – 3 Days in Office / 2 Days from Home)
Salary: £28,000 – £30,000 + 10% Annual Bonus
Do you enjoy solving customer issues and building relationships along the way? Are you someone who thrives in a technical, solutions-focused environment?
We’re recruiting for a growing, friendly organisation in Uxbridge that’s known for its down-to-earth culture and collaborative team. If you’ve got strong customer service experience and love working with products that require a bit of technical know-how, this could be a fantastic next step.
This role is ideal for someone who can remain calm under pressure, ask the right questions, and take full ownership of each customer issue through to resolution. If you’re naturally organised and like to get things right the first time, keep reading!
What’s in it for you:
* Salary of £28,000 – £30,000 per annum
* Annual bonus of up to 10%
* Hybrid working (3 days in office, 2 from home)
* Free on-site parking
* 24 days holiday
* Friday team socials and a family-feel environment
What you’ll be doing:
* Managing the full order process using MS Dynamics
* Liaising with couriers and shipping partners to coordinate timely despatch
* Checking and updating customers on ETAs for their orders
* Investigating and resolving delivery delays and technical product queries
* Handling RMAs and returns
* Providing clear written and verbal communication throughout the process
* Working closely with internal departments to ensure service standards are met
What we’re looking for:
* Previous customer service experience, ideally in a technical or product-based setting
* Excellent written and verbal communication skills
* Highly organised with strong attention to detail
* Natural problem solver with a calm, proactive mindset
* Able to listen, take ownership, and see tasks through to completion
* Confident using systems and a quick learner
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords: Customer Service Executive, Order Management, Returns Administrator, Technical Support Coordinator, MS Dynamics, RMA, Hybrid Jobs Uxbridge, Client Support Specialist, B2B Customer Service