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Responsibilities
1. Being the first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
2. Communicating last-minute changes to vendors, Cruise Managers, Local Hosts, and ships as needed.
3. Liaising with Suppliers on participation levels and services needed per cruise, readjusting as required.
4. Controlling the quality and performance of suppliers, Cruise Managers, and Local Hosts (assigned ships).
5. Following up on service quality and feedback from Cruise Managers and Local Hosts (assigned ships).
6. Covering emergency duties/phone (including weekends) on a rotational basis.
7. Communicating with international offices/teams to successfully deliver Uniworld cruises/products.
8. Performing general administrative duties, including invoicing queries, deviations, special events/activities, and daily operations for assigned ships.
9. Handling special assignments and projects as delegated.
You
1. Preferably have previous cruise industry experience and destination knowledge of European rivers/cities.
2. Be organized, proactive, and able to work autonomously, with outstanding interpersonal skills.
3. Develop strong relationships with shipboard staff, suppliers, and internal departments.
4. Have at least 2 years of work experience in Operations; a background in tourism or hospitality and experience dealing with customers and suppliers is preferred.
5. Possess excellent organizational and IT skills (MS Office, presentation software, social media).
6. Experience with MarineXchange (MXP) is desirable but not essential.
7. Have excellent command of English, both written and verbal; knowledge of an additional European language (German, French, or Italian) is advantageous.
8. Be a UK citizen or able to provide proof of eligibility to work in the UK.
9. Desire to become part of The Best!
We Offer
* A company with strong values, committed to responsibilities.
* Opportunities for personal development and career growth.
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