Trainee Technical Consultancy Officer
Job Ref: Cambridge 5284872
Pay Rate: £14.60 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 1 month
Cambridge, CB2 1BY
Hybrid
Summary of what the candidate must have to apply
* Experience working in a team environment.
* Administrative experience with accurate data entry and document handling.
* Customer service experience, both telephone and face to face, with clear communication.
* Proficiency in Microsoft Office, including Word and Excel.
* Strong attention to detail and accuracy.
* Good organisation, time management and ability to meet deadlines.
* Understanding of data protection and confidentiality principles.
* GCSE English and Maths (C/4 or above) or equivalent.
The role
This role provides technical administrative support to the Shared Service Building Control team. You will handle customer enquiries, manage building control mailboxes, register and validate routine applications, process payments, maintain records, and support inspection requests. You will follow standard operating procedures in line with ISO9001:2018 and contribute to a customer‑focused, efficient service across the shared 3C Building Control partnership.
Key accountabilities
* Handle and triage customer enquiries, signposting as necessary.
* Monitor shared mailboxes and distribute messages.
* Provide basic guidance on building control queries and escape complex cases.
* Register, validate and maintain routine application records.
* Maintain records of Initial Notices and Competent Person Scheme submissions.
* Take telephone payments.
* Process archive search requests and ensure fees are collected.
* Log and update inspection requests.
* Provide general administrative support to the service.
* Follow SOPs for financial processes, data protection and service delivery.
* Assist with user testing of ICT systems and minor process improvements.
Requirements/key criteria
* Experience working in a team setting.
* Administrative experience with accurate data entry.
* Confident dealing with customers and providing clear information.
* Proficient in Microsoft Office applications.
* High accuracy and strong attention to detail.
* Good written and verbal communication skills.
* Good organisation and time management.
* Awareness of data protection.
* GCSE English and Maths (C/4 or above).
* Ability to follow and work to procedures.
* Flexible and able to adapt to change.
* Resilient under pressure.
Desirable
* Experience in building control or regulatory environments.
* Familiarity with IDOX, Uniform or similar database systems.
* Experience with GIS or interpreting maps.
* Experience handling plans or technical drawings.
* Understanding of building control legislation.
* Knowledge of archive search processes.
* Basic map and spatial data handling skills.
How to Apply
* Quote the Job Title and Reference Number in your application.
* Submit your CV in Word format.
* Applications are reviewed on a rolling basis—early submission is recommended.
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