Hire Desk Manager Location: Haydock Hours: MondayFriday, 07:3017:00 At Speedy, were more than the UKs leading hire provider were a team that prides itself on supporting each other, delivering brilliant service, and making every day a positive one. With the widest range of tools, specialist equipment, plant and support services, we help our customers get the job done and wed love you to be part of our journey. Were now looking for a warm, motivated and people-focused Hire Desk Manager to lead our Hire Controllers in Haydock. If youre passionate about great customer service, developing a team, and creating a friendly, high-performing environment, this is a fantastic opportunity to shine. What Youll Be Doing Leading, coaching and inspiring your team to deliver an exceptional customer experience every day. Overseeing smooth daily operations of the hire desk, ensuring customers receive a fast, efficient and friendly service. Providing clear reporting and insight to the General Manager within agreed timescales. Reducing customer complaints and improving resolution times by embedding a culture of care and ownership. Driving performance and supporting your team to meet KPIs and service standards. Building strong relationships with both customers and internal teams. Identifying opportunities to streamline processes and boost efficiency. Playing an active role in supporting our ESG Strategy Decade to Deliver. What Were Looking For Essential Proven experience leading and motivating a team, with the ability to gain buy-in at all levels. A natural coach who enjoys developing others and helping them grow. Previous management experience in a fast-paced environment. A genuine passion for customer service and problem-solving. Strong relationship-building skills with colleagues and customers. Solid IT skills, including Microsoft Office. Flexibility, adaptability and a positive, can-do attitude. Desirable Experience within the hire or construction services industry. A track record of improving team performance and departmental results. Why Youll Love Working With Us At Speedy, were committed to helping our people feel valued, supported and able to enjoy a healthy worklife balance. Alongside a friendly, collaborative culture, youll receive: 26 days holiday bank holidays Life assurance Generous company pension scheme Canteen facilities 95% employee discount across the Speedy brand Training, development and career progression opportunities Voluntary Health Cash Plan My Staff Shop retail and leisure discounts Green Commute Initiative cycle to work scheme PAM Employee Assistance Programme (confidential mental, financial and legal support) WorkLife Balance at Speedy Were proud to lead the industry with our Work Life Balance initiative. We support reduced core hours, wellbeing-first scheduling, and a range of flexible working arrangements such as: Flexible start/finish times Shorter days Term-time hours Job sharing Hybrid options (role dependent) Talk to us about what works for you were open to creating balance wherever possible. We also offer a Career Line of Sight, giving you a clear view of your development path within Speedy and helping you plan your future with us. A Few Things to Know Some Speedy Group roles may require DBS, credit or security checks. We may close vacancies early if we receive high interest, so early application is encouraged. Speedy is proud to be an equal opportunities employer. We welcome applicants of all backgrounds and identities, including differences in ethnicity, gender, neurodiversity, sexual orientation, family status, disability and more. Proof of right to work in the UK is required for all roles. Find out more about our governance and ESG commitments here: https://www.speedyservices.com/esg/governance