Job Description
Job title: Client Service Advisor (Senior and Junior level required)
Salary: £42,000
Location: Surrey
PURPOSE OF ROLE
Lawes consulting is working with a respected insurance brokerage to recruit both a Junior and Senior Client service adviser. This role is responsible for delivering high-quality service across both new business and renewals, ensuring clients receive appropriate cover aligned to their needs. The position plays a key part in maintaining client satisfaction and supporting the company's growth as an independent, European-focused insurance group.
RESPONSIBILITIES
* Maintain client and insurer relationships on a day-to-day basis
* Process mid-term adjustments and administrative tasks
* Ensure compliance with internal policies and use of Acturis
* Broker new business under £10k premium and scheme/facility business
* Prepare broking presentations and handle invoicing for new business and renewals
* Liaise with internal stakeholders on broking strategy and client requirements
DAY-TO-DAY
* Manage client records and update underwriting information
* Produce broking documentation and renewal reports
* Handle policy wordings, terms, and risk register updates
* Support client directors and brokers across placements
EXPERIENCE
* Experience in a client-facing insurance role
* Strong understanding of broking processes and procedures
* Familiarity with Acturis or similar platforms
* Demonstrated capability in both new business and renewal handling
SKILLS
* Strong communication and interpersonal abilities
* High attention to detail and process compliance
* Ability to manage competing priorities effectively
* Proficient in Microsoft Office and relevant software tools
If you have the relevant experience or know someone that does please contact me now on or email us