Transport Customer Service Administrator
The Details
* Shift Pattern: Monday to Friday Days
* Hours: 06:00 -15:30
* Free Parking Onsite
* Monthly Pay
Key Duties and Responsibilities
* Efficiently and effectively progress chasing deliveries and collections and liaising with different stakeholders to communicate progress.
* Completing track and trace documentation
* Compiling KPI reports
* Route cause analysis of issues and reporting findings
* Retrospective TMS compliance checks
* Solve customer and carrier problems and help resolve issues promptly.
* Regular communication with Customers, Planning team, On-site Operation teams, Drivers, and Sub contractors
* Deal with a high volume of customer and carrier phone calls and emails.
* Booking in deliveries and collections
* POD control and proactively retrieving PODs from carriers.
Key Skills & Requirements
* 'Right To Work' in the UK
* Good communication skills are essential with the ability to express empathy with customers
* Communication in different formats - Telephone, email and teams
* Excellent written and verbal skills are essential
* Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising
* Good 'people skills' for working with a range of colleagues and customers
* A professional manner
* Track and Tracing of fleet and subcontractors experience
* Experience in Root Cause analysis investigations required
* Time For You: Relax with 28 days of holiday inclusive of bank holidays.
* Give Back: Receive a paid day to volunteer for a charity of your choice.
* Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
* Your Future: Join our contributory workplace pension scheme for financial security.
* Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
* Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. A paid day leave per year for your periodic CPC Training provided by us.
* Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.
Inclusion
Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
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