Location: Hybrid / Bristol, UK
Job Type: Permanent / Full-time
Sector and subsector: Support Services | IT
Annual Fixed Salary: £25,000.00
Job Title: Junior IT Support Analyst
Department: Technology
Responsibilities
* Serve as a first point of contact for IT support requests, providing timely and effective assistance to employees via phone, email, and in-person.
* Troubleshoot hardware and software issues, including desktop computers, laptops, printers, and applications.
* Diagnose and resolve network connectivity problems, ensuring seamless access to company resources.
* Assist with the setup and configuration of new workstations, software installations, and system upgrades.
* Assist with the leavers process, including decommissioning laptops and managing account access.
* Perform basic system administration tasks such as password resets and software license management.
* Maintain and update IT documentation, including knowledge base articles, FAQs, and standard operating procedures.
* Monitor stock levels of all IT equipment.
* Provide support for software and systems specific to the business, such as Adobe Creative Cloud, Office 365, and FileMaker.
* Take ownership of all new starters and leavers within the business, ensuring accounts and access are created and removed as required.
* Create and maintain user‑friendly documentation and guides to assist employees with common IT tasks.
Qualifications
* Interest in technology.
* Experience in an IT helpdesk environment.
Other Information
We respect and value differences and are committed to diversity and inclusion. We encourage applicants who may not meet every requirement to apply if they believe they are a good fit.
Benefits
* Pension contribution matched to 5%
* Season ticket loan
* Hybrid working pattern, flexi start/finish time
* 25 days annual leave plus bank holidays, Christmas closure, and birthday off
* Option to buy/sell up to 5 days holiday a year
* Social committee and regular in‑house learning events
* 4× life assurance
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