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HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.
Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.
The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services.
CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS’s legacy sensitive technologies and to deliver innovative new solutions, designed around our customers’ needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.
This role sits within the CODE Technology team and is integral to the wider CODE Capability, Development, Infrastructure & Innovation (CDII) team and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the CODE Technology Infrastructure team is responsible for supporting.
As FIS grows, so does the need for Infrastructure support. The Senior Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.
If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.
As a Senior IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.
Working to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives.
This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS Infrastructure and Technology.
Job summary
Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
Person specification
We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.
This is an office-based role with field engineering requirements. There are extremely limited opportunities to WFH.
This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtualisation environments, storage & compute solutions, and datacentre environments).
* A UK national - https://www.gov.uk/government/publications/nationality-rules Civil Service recruitment: nationality rules - GOV.UK
* Hold SC clearance or be willing to be SC cleared to take up duty and be prepared to attain DV clearance.
* For further information please see the Additional Security Information section below.
Technical responsibilities
* Overseeing the preparations, integration delivery and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, and Key Performance Indicators (KPIs) throughout the product life cycle.
* Assisting in the provision of outstanding services and ensuring consistent levels of capability.
* Working with technical architects and engineers to translate architectural designs into products and services.
* Managing supporting third party vendors and suppliers in providing infrastructure services.
* Providing input into overall management - workforce, budget, technology roadmaps, projects and tasks.
* Provide direct support in the active management of strategic capacity planning.
* Provide specialist technical support with HPe server/storage and VMWare Virtualisation supporting BAU and projects, ensuring delivery of functional and non-functional requirements and continual service improvement.
* Responding to incidents and problems within agreed SLA’s.
* Be thoroughly familiar with the installed hardware and software adhering to practices and procedures used to maintain the server, storage and virtualisation infrastructure.
Leadership responsibilities
* Lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions.
* Develop and coach less experienced team members, sharing technical knowledge and best practice.
Additional responsibilities
-may include conducting technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.
Travel and On Call
Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Candidates must live within reasonable daily travel, which is usually an hour each way of your base office.
Due to the nature of the technology and on prem facilities CODE Technology support, flexible office attendance cannot be guaranteed.
* Strong background in implementing, managing, and maintaining on-premises full stack VMWare virtual infrastructure, including vSphere and ESXi, for an enterprise level environment with GUI and CLI.
* Strong background in implementing, managing, and maintaining HPE enterprise class storage, compute, and server infrastructure. Background should extend to understanding compatibility matrices, upgrade paths and dependencies.
* Experience of update automation in an on-prem environment (e.g. WSUS and Ansible).
* Experience of implementing multi-site Veeam backup solutions for on-prem virtual environments and associated disaster recovery planning and implementation.
* Good understanding of best practices and design for abovementioned virtualization, storage, and server configurations, identifying inefficiencies and providing strategies for service delivery and optimisation.
* Good understanding of cyber security best practice in relation to the above criteria, such as virtual infrastructure hardening and storage infrastructure hardening.
* Working knowledge of Microsoft Domain environments (including Active Directory and Group Policy) and familiarity with relevant networking concepts (e.g. VLANs, VPNs, ACLs, DNS, DHCP, and TCP-IP).
* Good understanding of ITIL-based Service Management and Operations (particularly Request Fulfilment, Incident/Problem/Change Management) with experience of Service Transition.
* Experience of taking full accountability of problems and proactively resolving technical issues to meet business requirements.
* Experience of developing and coaching junior colleagues and a genuine willingness to share knowledge for the benefit of the team.
* Full UK Driving Licence.
* An IT-related degree or other qualification/certification (e.g. CompTIA, Cisco, HPE etc).
* ITIL 3 or V4 foundation certification knowledge of linux-based operating systems and scripting.
* Experience in commercial and Government grade Cryptography devices.
* A good understanding of the Government Security Classification system.
Additional Information
This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).
In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.
FP levels are reviewed annually – on a business need and personal basis – and may be subject to change.
If you currently receive the Flexibility Payment, which may include Transition Protection and/or a Maintained Pension Value, moving to a new role may affect your payments.
Details of the Flexibility Payment can be found in the attached document.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Government Administration
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