To support the development and upkeep of a comprehensive and current set of planning policy documents that guide and promote high standards for future development in the area, including contributing to the preparation, review, and maintenance of local plans, neighbourhood plans, and other relevant planning policy frameworks.Our benefitsYou can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.What will you be doing?The role requires making a proactive and positive contribution to the effective delivery of the Planning Service, working flexibly to support the achievement of the council's objectives. It involves providing excellent customer service in all interactions with internal and external stakeholders, including Councillors, as well as attending and successfully completing all required training as part of the career grade or apprenticeship scheme.The role also includes responding promptly and professionally to requests for support from members of the public, including assisting the Customer Contact Centre and Complaints and Customer Feedback teams when needed. In addition, the post holder will help ensure timely and effective responses to customer, MP, and Councillor enquiries, complaints, feedback, and requests under FOI and EIR legislation, supporting the Planning Service in consistently meeting service standards.About usAt West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.West Northants Council, where careers thrive.