About The Role
Days of Working: The contract is a 24/7 contract, with occasional later shift or weekend shift (NHS contract).
This role sits within the central HR team and is assigned to support a specific OCS operational business unit – reporting to the relevant Head of HR. An HR Operations Partner is responsible for providing in‑person HR support to operational managers of their specific business unit, and will support the Head of HR with wider HR projects, workstreams and initiatives. They will build and maintain trusted working relationships with operational managers to ensure HR needs are met and delivered with excellent service levels at optimal cost, working in partnership with operational management colleagues at all times.
Key Responsibilities
Functional:
* Support operational managers with in-person HR advice and guidance on high-risk or complex HR cases.
* Design and deliver training on HR topics to improve management capability and awareness.
* Coach and support operational managers to deliver effective people management.
* Act as a point of escalation on complex cases managed by HR advisory colleagues aligned to the business unit.
* Provide guidance and support on restructuring and change activity.
* Support TUPE mobilisations and demobilisations from an HR perspective – engaging with other internal stakeholders where necessary to ensure successful processes.
* Support the IR and Engagement Strategy including identifying and implementing colleague engagement initiatives, lead employee engagement forums, and support the Head of HR with wider HR projects, workstreams and initiatives; and the implementation of their HR strategy.
* Champion change – support new initiatives and change‑management activity positively, consistently demonstrating behaviours in line with OCS TRUE Values. Where capacity permits, support Heads of HR for other OCS business units when required.
General:
* Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
* Exercise independent judgment, reasonable care, skill and diligence when carrying out duties.
* Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders. Adhere to and promote the group’s policies on equality & diversity, information security, health and safety and data protection in the performance of duties.
* Support and promote the group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource‑effective way, recognising the shared responsibility of minimising negative environmental impacts wherever possible.
Qualifications & Skills
Necessary:
* Experience advising on complex HR matters in a fast-paced, low-margin business.
* Experience of designing and delivering HR training.
* Experience creating a skills gap analysis and designing/delivering training initiatives to close that skills gap.
* Stakeholder management experience – working with managers at all levels to deliver HR processes.
* L5 CIPD or working towards/prepared to work towards.
Desirable:
* Experience of managing HR-related aspects of M&A activity.
* Experience negotiating exits and settlement agreements, and experience with Employment Tribunal litigation; and an understanding of the process.
* Associate CIPD (L5/L7) or MCIPD.
* Business unit/industry experience.
Core Expectations
* Always act with integrity; be committed to maintaining confidentiality and upholding best HR practice.
* Be self-motivated and able to work effectively in a fast-paced environment.
* Show flexibility in working arrangements to ensure high levels of service delivery.
* Have a positive attitude when dealing with stakeholders and colleagues; demonstrate behaviours in line with OCS TRUE values at all times.
* Be able to take personal responsibility.
* Be keen to continuously improve own learning and development.
* Support and embed OCS TRUE values.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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