Job Description
Job Description
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
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Overview:
The bilingual call center rep will serve as the first point of contact for patients with billing or insurance-related inquiries. This role plays a vital part in guiding patients through the financial aspects of their care by providing clear, compassionate communication regarding medical bills, insurance coverage, and available financial resources. The ideal candidate will be detail-oriented, organized, and comfortable working in a fast-paced healthcare environment.
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Selling Points:
* Opportunity to help patients navigate complex financial and insurance systems
* Work in a collaborative environment with healthcare professionals
* Consistent weekday schedule (no weekends or holidays)
* Bilingual skills valued and utilized regularly
* Entry-level opportunity with room for growth in healthcare administration
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Duties Include:
* Answer incoming phone calls from patients regarding billing and insurance
* Counsel patients on understanding medical bills, insurance benefits, and financial assistance programs
* Determine appropriate payment sources for services rendered
* Collaborate with physicians, nursing staff, pharmaceutical representatives, and insurance companies
* Perform additional duties as assigned to support financial services operations
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Must Have Skills/Qualifications:
* Bilingual in English and Spanish
* Strong communication and interpersonal skills (verbal and written)
* Trustworthy, organized, and detail-oriented
* Ability to work comfortably in a hospital environment
* Proficient in Microsoft Outlook, Word, and Excel
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Nice to Have:
* Previous call center experience
* Experience working with medical insurance or patient financial counseling
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Soft Skills/Attributes:
* Compassionate and patient-focused
* Ability to multitask and prioritize in a busy setting
* Team player with a proactive mindset
* Reliable follow-through on assigned responsibilities
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Company Description
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?
Company Description
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?