Supervisor Plus – Overview
The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day and will ensure that standards are checked and compliance is high across the department. They are the hands‑on operational driver of success.
Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
The Supervisor Plus will cover accommodation primarily on our intake days (Monday and Friday) and will work flexibly across departments where needed for the remainder of the week. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.
You will support and coach the team to ensure they deliver a great experience and drive key targets such as add‑on sales or promotions.
Key Responsibilities
* Be the operational hands‑on person, ensuring that the team is working effectively on all key tasks and objectives.
* Coaching the team to deliver key targets linked to the department (e.g., retail upselling).
* Responsibility for CAFF audits in accommodation.
* Responsibility for other departmental audits based on the area (e.g., sales targets, perfect serve).
* Driving add‑on sales and promotions where appropriate.
* Ensuring all stock/proposition is available for guests.
* Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
* Capturing any guest feedback and monitoring NPS to take action on feedback.
* Coaching and developing the team to meet departmental plans.
* Being a champion of the Butlin’s Values and Leadership Behaviours.
* Maintaining focus on RPRPRT in rota planning.
* Championing communication in the area, ensuring key communication is delivered from Managers to teams and plans executed effectively.
* Building and maintaining strong relationships across the resort, other resorts, and Butlin's central support teams.
* People support of the department, including onboarding through the employee life cycle.
* Being the front‑facing operational delivery responsible person – turning audits and observations into action.
Supervisor Plus – Buffets | Key Focus Areas
1. Food Safety Champion – Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and address any issues or risks immediately. Promote a culture where food safety is everyone’s responsibility.
2. Creating a Warm, Welcoming Dining Experience – Ensure guests are greeted with a friendly, attentive, and personal welcome. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role‑model exceptional service standards to the team at all times.
3. Bay Replenishment & Food Quality – Oversee the smooth, timely replenishment of all food bays. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests.
4. Coaching & Developing the Team – Provide on‑shift coaching to help team members build confidence and capability. Offer constructive, timely feedback focused on performance and behaviour. Support training of new starters and build a positive team culture where everyone feels valued, supported, and encouraged to grow.
Supervisor Plus – Bars & Shops | Key Focus Areas
1. Coaching & Developing the Team – Support team members in delivering exceptional guest experience. Provide powerful coaching conversations on‑shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross‑selling, and product knowledge.
2. Driving Sales & Spend Per Head – Actively drive revenue by supporting the team to maximise Spend Per Head through efficient ordering, product recommendations, and the RPRPRT philosophy.
3. Reducing Queues & Dynamic Deployment – Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot or repositioning team during peak times. Ensure minimal waiting and consistent, high‑quality service.
4. Good Stock Practices – Maintain strong stock control, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Monitor variances and reinforce good habits.
5. Operating in Line with Brand Standards – Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures. Maintain a safe, clean, well‑presented environment. Carry out on‑shift checks for compliance, guest satisfaction, and readiness.
Supervisor Plus – Restaurants & QSRs | Key Focus Areas
1. Championing Food Safety – Lead by example in consistently applying food safety and hygiene standards, following allergen management, temperature checks, and cleaning cycles. Support compliance checks and foster a culture of food safety.
2. Delivering a Warm, Welcoming Dining Experience – Ensure every guest receives a friendly, engaging welcome. Create a relaxed, family‑friendly environment. Resolve concerns quickly and confidently, maintaining problem‑solving mindset.
3. Coaching & Developing the Team – Provide on‑shift coaching to support effective floor management and guest interaction. Develop team capability in engaging guests, anticipating needs, and delivering smooth, attentive service.
4. Driving Upselling of Starters & Desserts – Coach the team to recommend starters, desserts, and add‑ons. Reinforce product knowledge and share daily focus items or specials.
5. Increasing Wet Sales – Drive wet sales by ensuring drinks orders are taken quickly when seating guests; coach team on opening conversations with drinks suggestions.
6. Effective Checkbacks – Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction and provide early issue resolution.
7. Celebrating Success – Recognise great performance on shift; share wins across shifts to build a motivated team culture.
KPIs
* Audits completed in accommodation & other departments.
* Team training compliance across departments.
* Health, Safety & Compliance Audits.
* Guest NPS & Feedback.
* Improved ENPS.
* Retail spend – ensuring good stock processes, upselling, coaching to deliver.
* Right People, Right Place, Right Time in all key areas.
About You | Qualifications & Experience
* Excellent leadership skills with the ability to coach and support the team in delivering key objectives.
* Strong attention to detail to support all audit/observation‑based activity.
* Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly.
* Experience generating new opportunities through sales, promotions, or new initiatives to support key objectives.
* Experience working with a multi‑skilled team to support other areas of the business based on guest demand.
* Demonstratable experience of leading teams to success, including proficiency in managing performance, coaching, delivering training, setting standards and role‑modeling behaviour.
* Excellent communication ability at all levels.
* Able to manage multiple priorities and adapt quickly to changing requirements.
* NPQL or equivalent qualification.
* Previous experience in a swimming pool environment.
* Strong knowledge of pool safety.
* Experience in working in a sports, leisure or activity environment.
#J-18808-Ljbffr