Our Client are currently looking for an experienced Day Concierge to join their team at a luxury residential estate in South East London.
Working 4 on 4 off, hours are 7:30am - 7:30pm with one-hour unpaid lunch.
Salary is £29,139 annually.
Duties:
During working hours, you will be based at the concierge desk except when carrying out any required Building Patrols.
Receive and provide accurate shift handover.
Provide a welcoming atmosphere throughout the building.
Being always present at the Concierge Desk and ensure that all persons in the building have a right to be present.
Announce any visitors, contractors, or deliveries (where applicable) and monitor their presence on site.
Receive, log, store safely and distribute all parcels. In line with GDPR do not leave them on show to protect the Residents identity.
Answering all enquiries via email, telephone and in person in a professional and timely manner.
Monitor visually and by using CCTV, access control and any other issues of concern, to ensure these are being actioned and escalate appropriately.
Monitor, log and escalate any faults/alarms or issues with the Life Safety systems.
Ensure that all the key movements are being recorded, issued and details captured correctly and action on any missing keys.
Address any security breaches/issues and call the local authorities if necessary.
At all times you are to ensure the security of the building and its residents is not jeopardised in any way.
You are to always assist residents together with their guests and visitors when and where required.
To carry out any other reasonable additional duties as directed.
Requirements:
Experience in Residential or 4-5* Hotels.
Reliable and timekeeping.
Immaculate presentation.
Strong written and verbal communication skills in English.
Have excellent communication skills.
Experience in the highest level of customer service.
Be able to demonstrate initiative.
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