Business Administration Apprentice @ Tinkle Telecom Ltd
Location: The Coach Works, 21 The Calls, Leeds, LS2 7EH
PLEASE NOTE: This position is for immediate start.
Overview
Tinkle is a modern AI‑enabled communication service provider, delivered exclusively through certified service providers and channel partners. We are looking for a highly organised and motivated Business Administration Apprentice to support the day‑to‑day operations of the business. This role provides a fantastic opportunity to gain hands‑on experience across multiple departments, develop administrative and customer service skills, and build a strong foundation for a career in business operations.
Benefits
* EARN: £8.50 per hour, 40 hours per week
* EXPERIENCE- your hours: Monday to Friday 9am to 5.30pm
* QUALIFICATION: Business Admin Level 3 takes approximately 18 months
* BENEFITS: Beautiful new offices with pool table, break out areas, free drinks & snacks, and monthly team social events
What my day looks like
Key responsibilities include:
* Providing efficient administrative support to the wider team
* Assisting with sales administration and order processing for products and services
* Using HubSpot and Trello to manage tasks and workflows
* Creating, editing and maintaining Standard Operating Procedures (SOPs) across departments
* Managing number porting, including validating orders, submitting requests and tracking progress
* Communicating updates to customers and partners
* Raising hardware and number orders with suppliers
* Handling customer queries via phone, email, and live chat
* Conducting customer check‑ins and managing renewals
* Processing invoices and supporting procurement activities and supplier coordination
* Managing office supplies, deliveries, visitors and meeting room bookings
* Coordinating travel, events, office lunches and social activities
* Assisting with purchasing gifts for special occasions
* Supporting recruitment administration and welcoming candidates and clients
* Collaborating with internal teams to support smooth business operations
* Minimum of 6 hours per week spent on apprenticeship work and training
Apprenticeship Details
Working towards the Business Admin Level 3 Qualification, you will attend monthly 1‑to‑1 meetings online via Teams every month (no classroom or college). You will learn about modules including organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete apprenticeship work (assignments, research, projects) and will receive at least another 3 hours of training from your employer. Apprenticeship work and training will initially take place in the workplace during working hours; eventually, there may be an opportunity to transition to a hybrid working arrangement if performance and confidence permit.
Required Skills & Qualifications
* Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
* UK Residency – must have lived in the UK for at least 3 years
* Strong organisational and time‑management skills
* Excellent written and verbal communication skills
* High attention to detail and accuracy
* Ability to multitask and prioritise workload
* Customer‑focused mindset
* Basic IT skills and willingness to learn systems such as HubSpot and Trello
* Proactive and eager to learn
* Positive attitude and team‑oriented approach
* Reliable and professional
* Adaptable in a fast‑paced environment
Next Steps
If your application is successful, you will receive a call from a Recruitment Consultant to discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.
Employer Website: https://www.tinkle.co/
About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration
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