Job Title: Customer Support Representative - Mobile Support (Level 2)
Location: Remote (UK)
Contract: 12 Months, IR35 - All Inclusive
Language Requirement: Norwegian (B2 or above) - Mandatory
About the Role:
We are looking for a Customer Support Representative - Mobile Support to join our Operations team. This role provides day-to-day operational support to customers via inbound calls, live chat, email, portal activities, and ServiceNow tickets. The ideal candidate is proactive, detail-oriented, and committed to delivering a high-quality, white glove customer experience.
Key Responsibilities:
* Respond to customer inquiries via calls, chat, email, and portal support
* Troubleshoot basic Android and iOS mobile device issues
* Process service requests and maintain accurate customer account information
* Manage tickets effectively using ServiceNow (or similar systems)
* Resolve issues promptly and within Service Level Agreements (SLAs)
* Maintain professional communication and ensure high customer satisfaction
Skills & Qualifications:
1. Norwegian langu...