?? Join Our Team as a Customer Experience Supervisor ?? Location: St Austell, CornwallSalary: £29,493 per annumContract Type: Full-time (37 hours), PermanentDepartment: Customer Experience & Neighbourhoods Are you passionate about delivering exceptional customer service and leading a high-performing team? Ocean Housing Ltd is looking for a Customer Experience Supervisor to join our dynamic Customer Experience and Neighbourhood Services department. ?? About the Role As Customer Experience Supervisor, you’ll lead a multi-channel contact team, ensuring consistent, high-quality service across all customer touchpoints. You’ll work closely with the Customer Experience Manager to foster a culture of excellence, innovation, and continuous improvement. Key responsibilities include: Supervising and motivating Customer Experience Advisors Managing performance and quality across digital and telephone channels Responding to customer queries, feedback and complaints Driving innovation and service improvements using data and best practice Supporting the safe and effective running of Stennack House ?? What We’re Looking For We’re seeking someone who: Has experience supervising teams and delivering excellent customer service Thrives in a fast-paced, multi-channel contact centre environment Demonstrates strong communication, problem-solving, and leadership skills Is passionate about continuous improvement and customer satisfaction Has a Level 3 qualification (A Level or equivalent) and is committed to ongoing professional development Desirable qualifications and experience include: Level 5 qualification or studying towards Experience in social housing or facilities management ?? Why Join Ocean Housing? We offer: A supportive and inclusive work environment Opportunities for professional growth and development A chance to make a real impact in our community For more information please refer to the Job Description & Person Specification ? Our Benefits Include: 27 days holiday bank holidays Professional membership fees paid Company sick pay scheme Workplace pension with death in service benefit Home office work payment Medicash health plan (including dental & optical) Cycle to work scheme Rewards & recognition programme On-site parking Employee assistance programme Family-friendly policies ?? Key Dates: Closing Date: Monday 25th August (Midnight) Interview Date: Thursday 4th September (Face-to-face at our Head Office in St Austell) Please note: We may close this vacancy early if we receive sufficient applications, so don’t delay—apply today!