Quality and Safeguarding Support Officer
The Growth Company (GC) is seeking a Quality Assurance and Safeguarding Support Officer to support the delivery and administration of quality assurance activities across our Employment business unit. This role is pivotal in ensuring high standards of service delivery, safeguarding practice, and compliance, enabling participants to achieve sustainable outcomes.
At The Growth Company, we’re proud to deliver services that make a positive difference to individuals, communities, and businesses. Our Quality and Safeguarding team plays a vital role in maintaining excellence across all programmes, ensuring that our colleagues are supported and our participants receive the best possible experience.
Please note that this is a Fixed Term Contract position.
Key Responsibilities:
1. Support the delivery of quality assurance activities to ensure participants achieve sustainable outcomes.
2. Organise and administer quality and safeguarding monitoring meetings, including the Employment Safeguarding Panel.
3. Maintain and monitor quality information systems such as observation trackers, action plans, customer feedback responses, and the GC Safeguarding Reporting System.
4. Collate and present quality-related data to inform continuous improvement activities.
5. Assist with internal quality audits and produce monthly and quarterly reports for the management team.
6. Support external audits and accreditation processes (. Matrix, Fidelity Reviews, and other quality marks).
7. Provide induction training and resources for colleagues using the Safeguarding Reporting System.
8. Administer training activities for Quality and Safeguarding development, including promotion, attendance monitoring, and record-keeping.
About You:
9. Warm, approachable, and professional with strong communication skills.
10. Highly organised with excellent attention to detail and a commitment to quality standards.
11. Flexible and adaptable, with the ability to manage competing priorities and meet deadlines.
12. Strong team player who can build positive working relationships across departments.
13. Motivated to improve service quality and participant outcomes.
14. Committed to safeguarding and upholding GC values.
15. Confident in supporting colleagues with systems and processes.
16. Willing to travel across sites when required.
Skills and Experience:
17. Strong administrative and recording skills with proficiency in Microsoft Office (including Teams) and online delivery platforms.
18. Experience in a Quality Assurance or Safeguarding environment is desirable.
19. Ability to quickly learn and adapt to new initiatives and service delivery models.
20. Knowledge of safeguarding to Level 2 standard (or willingness to undertake training to achieve this).
21. Understanding of the public sector environment and quality standards.
22. Strong organisational, written, and verbal communication skills.
23. Experience supporting audits, compliance, and reporting processes.
We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.
At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.
Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.
We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.
If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.