KEY DUTIES AND RESPONSIBILITIES INCLUDE:
* Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
* Maintain statistics and records regarding income, users, equipment, materials and resale;
* Record facility use by account holders and to prepare invoices for these on a monthly basis;
* Give information to the public regarding activities and timetables in person and by telephone;
* Display and monitor current information regarding activities and timetables on customer notice boards;
* Carry out the banking of facility income and maintain adequate levels of change for business;
* Operate the computer for the following functions – memberships system, word processing, spread sheets and general administration;
* Maintain a warm and friendly manner to the public and an appropriate, tidy standard of dress;
* Ensure familiarity with duties relating to Fire and Pool emergency, evacuation procedures and implement these as appropriate;
* Undertake training in any aspect of facility procedures when required;
* Administer the lost property procedure;
* Keep Reception areas clean and tidy;
* Liaise with the Supervisors on the day-to-day operation of the facility;
* Maintain security of the Reception at all times;
* Update yourself regularly on all written procedures and carry out accordingly;
* Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the Centre;
* Assist the Manager in the promotion, marketing and development of the facility.
* Pursue continuous professional development and contribute to the continuous improvement of Leisure Centre and High Life Highland as a whole.
* Attend and undertake any training online or in person.
* Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
* Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
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