We are looking for a result driven Education Centre Manager to be responsible for the overall centre management. The successful candidate will be able to enhance customer satisfaction, meet service and business goals and manage staff effectively. As an Education Centre Manager, you’ll take overall responsibility for the operation of one of our amazing learning centres. Your role is multifaceted, with a strong focus on education, leadership, business growth, and customer service. Working closely with the centre supervisor, you’ll lead and develop your team, nurture young minds, and warmly welcome new families into our educational community If you are a people's person, with natural leadership skills and a passion for helping young people in your community, this could be a perfect role for you Responsibilities Meet centre goals by training, motivating, mentoring and providing feedback to staff Ensure high levels of customers satisfaction through excellent service Complete centre administration and ensure compliance with policies and procedures Maintain outstanding centre condition Report on customer trends and memberships Propose innovative ideas to promote marketing and growth Conduct personnel performance appraisals to assess training needs and build career paths for your team Deal with all issues that arise from staff or customers (complaints, grievances etc) Additional store manager duties as needed Requirements Leadership skills and business orientation Customer management skills Strong organisational skills Good communication and interpersonal skills What's in it for you? • Training and Development - access high-quality training opportunities including formal qualifications to support your personal growth and development. and • Transformation - have a profound impact on young children's lives, you and your team will help each individual unlock their potential and build a love for learning and education. • Varied Experience - you'll develop skills in wide-ranging areas and navigate different areas of business, such as education, business growth, sales, HR, marketing leadership and customer service • Renumeration - as well as a competitive base salary, you will be rewarded monthly performance related bonuses, as well as health and leisure incentives, regular staff socials and much more All successful applicants will undertake employment reference checks, and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020