The Crown at Woodbridge,
Thoroughfare,
Woodbridge,
IP12 1AD
Pay: £13.00 per hour
The Hotel Folk are currently looking for aDuty Manager to join their team at The Crown at Woodbridge, Suffolk.
You will be fully responsible for the supervision of the all front of house areas and provide a professional and consistent level of customer service to all guests. You will also on occasion be in charge of organising and running small events from initial phone call to completion of event.
The successful candidate will have a minimum 2 years’ recent experience in front of house in a similar role. You will need good organisational and leadership skills and be dedicated to providing our guests with our signature “blow-your-socks-off” hospitality experience.
This is a full-time role working variable hours which will include evening and weekend work on a rota basis.
Please note that you will need to be at least 18 years old to apply for this role as you will need to supervise the bar area.
Main Responsibilities of a Duty Manager:
* Administration of events
* Day to day supervision of F&B and Bar team
* Maintain a proactive training culture
* Ensure that the team are up to date with all menu product knowledge and arrange training sessions regularly.
* Ensure that all standards of hygiene, cleanliness and food safety are always maintained at the highest possible level.
* Actively seek ways to promote sales and cross sell.
* Support GP management and monthly stock takes.
* Ensure cost effective and effective manpower planning at all times
* Ensure effective communication in F&B/bar and manage the relationship between the Kitchen and service team
* Encourage a “customer first” culture within the team.
* Assist in cellar management, ensure the cellar is clean, tidy and safe.
* Ensure that the Restaurant/Bar SOP is comprehensive and kept up-to-date.
* Be accountable for all bar cash and takings, including end-of-day reconciliation.
* Follow correct cash handling procedures at all times and ensure the team is doing the same.
* Be able to work flexibly – working shifts on a rota, which will include some weekends and bank holidays.
About The Hotel Folk:
Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
Benefits of Working as a Duty Manager for The Hotel Folk:
* A share of the tips
* Free Golf at Thorpeness Golf Club and Hotel
* 28 days annual leave (pro rata for hours worked)
* 50% off food in all our hotel restaurants
* B&B in any of our hotels from only £50 per room, per night
* 50% off treatments & discounted products at our Weavers' House Spa
* Hospitality Action - Employee Assistance Programme
* Company pension scheme
* Tailored company induction and continued training and development opportunities
You must be eligible to live and work in the UK to be considered for this role. We cannot offer sponsorship.
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