Job Description
Working Hours: Monday-Friday (8:30am – 5:30pm)
Facilities Helpdesk Coordinator
I am currently partnering with a leading Facilities Management provider based in St. Albans to find an efficient and proactive Helpdesk Coordinator to join their team!
This is a vital "front-line" role where you will manage reactive maintenance requirements across a high-profile railway contract. You will be responsible for the end-to-end coordination of fabric, mechanical, and electrical faults, ensuring that every issue reported is logged, triaged, and dispatched to the right engineer with precision.
Key Responsibilities:
* Log incoming faults via email/phone onto the CAFM system and logically allocate them to engineers based on location, skillset, and priority.
* Monitor the lifecycle of all work orders to ensure compliance with strict contractual KPIs and SLAs.
* Act as the primary point of contact for clients, subcontractors, and field-based engineers throughout the day.
* Manage busy helpdesk and personal mailboxes, ensuring all queries are actioned and work is signed off accurately.
* Complete daily administrative tasks and reporting to ensure the wider team has full visibility of contract performance.
The successful candidate will have:
* A background in planning/scheduling engineers or working within a Facilities Maintenance helpdesk.
* The ability to take ownership of issues, use your initiative, and make quick decisions in a fast-paced environment.
* Proficiency in using CAFM systems and standard office software.
* Exceptional customer service skills and a professional telephone manner.
* High attention to detail, essential for logging technical faults and meeting compliance standards.
Benefits:
* Monday – Friday
* Free on-site parking
* 28 Days Holiday Inc. Bank Holidays
* Company Pension
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.