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Certus Recruitment Group provided pay range
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Resourcing Great Talent on a Global Scale
Customer Support Executive - SaaS
Epworth (DN9) – Office Based, 5 Days/Week
£25,000–30,000 Base + Growing Tech Business
We’re hiring a Customer / Help Desk Support Executives to join a fast-growing SaaS business that’s transforming how organisations manage their workforce. With a strong product roadmap, rapid customer growth, and a clear focus on service excellence, this is a great opportunity to kickstart or accelerate your support career.
You’ll be part of a friendly, high-performing Support Team delivering 1st Line Support (and potentially some 2nd Line) across both a Chatbot and core platform. With hands-on training, career progression, and the chance to build technical depth over time, this is a fantastic move for someone who’s smart, ambitious, and ready to grow.
What you’ll do:
* Deliver 1st Line Support across Chatbot and platform, resolving a wide range of user queries
* Escalate technical issues as needed and work closely with the wider support and development teams
* Contribute to documentation and knowledge base improvements
* Provide friendly, responsive, and effective support to our growing customer base
* Learn our product inside out and grow your technical skills through mentoring and exposure
What we’re looking for:
* 1–2 years’ experience in customer service, support, or a help desk role
* A strong communicator with a helpful, people-first attitude
* Someone with the curiosity and aptitude to learn technical systems (SaaS)
* Organised, reliable, and keen to work in a fast-moving environment
* A dynamic and ambitious mindset—you’ll have the opportunity to progress quickly
Why this role?
This is a brilliant entry point into a fast-growing tech scale-up, with real learning, career progression, and ownership from day one. You’ll be surrounded by experienced professionals and have the support and mentorship to develop into more technical roles over time.
* 9–5 working day (4pm Friday finish)
* Breakfasts and lunches from our in-house chef
* Table tennis, gym, breakout space, and plenty of snacks
* 25 days holiday + birthday off + Christmas closure
* Bupa healthcare, enhanced pension, MacBook
* Big plans ahead—including an employee share scheme
Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing
* Industries
Technology, Information and Media and Marketing Services
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