Coordinator, Credit Resolution role at VF Corporation
Salary: From £24,500 per year depending on experience
Hours: Monday to Friday, 36.25 hours per week (between 8am and 4pm)
Working style: Hybrid – 3 days per week on site
Location: The Curve or Calverton office, Nottinghamshire
Let’s Talk About The Role
As a Credit Resolution Coordinator you will be responsible for managing a portfolio of large and small business customer accounts. You'll work with all of VF Corporation's brands such as The North Face, Timberland, Vans and Napapijri. Your focus will be on investigating and resolving customer queries regarding invoices and payments, reducing errors and delays, and ensuring both VF and its customers enjoy healthy credit and payment frequencies.
How You Will Make a Difference
* The daily management of your portfolio of accounts, utilising our IT systems and database as well as our customers' systems, to ensuring all account information is processed accurately and up to date
* Investigating and resolving queries and potential issues, working with the credit team and other departments, to find solutions and help VF to be paid on time!
* Creating and sending out credit account reports to key internal and external contacts, providing analysis and insights on any trends or patterns of payments and customer orders, checking the performance against our forecasts and predictions
* Working with our customers to build and implement strategies that improve the payment process
* Building relationships with relevant VF departments, contacts and stakeholders by attending meetings and communicating effectively with colleagues, helping everyone reach their goals
* Introducing new and innovative ideas to improve processes and make operations smoother and more efficient
Skills For Success
* Excellent communication skills – building relationships, answering questions, and interacting via phone, video, email and messaging
* Proactive, willing to learn new skills and take initiative
* Team player, able to collaborate at all levels
* Highly organised, conscientious, thorough and methodical
* Strong problem‑solving abilities
* Comfortable working with numbers and data daily
* Proficient in IT, especially MS Excel, with a willingness to learn more
What’s In It For You
* A supportive, feedback‑based culture where respect and integrity guide us in what we do
* An inclusive international environment celebrating diverse backgrounds and nationalities
* Being part of an iconic lifestyle brand in a multi‑brand, multi‑country organisation
* 50% employee discount on all VF brands both in store and online
* Subsidised canteen and break‑out areas offering complimentary hot drinks
* Health Shield membership and access to numerous health and wellbeing initiatives
* Employee Assistance Programme providing free services such as mental health support, legal and financial advice
* 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
* Smart pension scheme – 8% employer contribution
* Cycle to work scheme
* Secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity
VF is committed to fostering a culture of belonging based on respect, connection, openness and authenticity. We celebrate diversity and encourage all associates to bring their authentic selves to work each day. As an equal‑opportunity and affirmative‑action employer, VF supports disadvantaged groups and ensures equal opportunity for all.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Finance
* Accounting and Financial Services
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