Description
Operational Support, Performance & Improvement Assistant
Waverley Court
Salary: £26,337 - £28,835
Hours: 36 per week, 52 weeks
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View Operational Support, Performance & Improvement Assistant job description
Responsibilities
Experience:
* Experience of working in an operational environment
* Experience of developing innovative solutions to solve operational problems
* Experience of working in a customer service setting
* Experience of recording, managing and interpreting vast amounts of data
* Experience of communicating with various audiences
Knowledge, Skills and Understanding:
* Experience of developing processes and systems that facilitate efficient frontline services
* Experience of helping to deliver improvements in frontline service
* Ability to identify key information to assist in the development of service delivery solutions
* Strong communication and problem solving skills
* Ability to interpret performance information and assist in the identification of root cause
* Experience of developing and implementing new processes in asset management systems
* Experience in the use of routing systems to develop optimised service delivery routes (Desirable)
* Experience of working with operational staff to identify and help resolve service delivery issues (Desirable)
* Experience of working in a learning and development or similar function (Desirable)
* Effective knowledge of performance frameworks (Desirable)
* Ability to produce and interpret management information (e.g. health and safety stats, training records etc.) (Desirable)
Qualifications and Training:
* The post holder is qualified to HNC level (SCQF 7) or has equivalent relevant experience
Job Specific Requirements:
* The postholder will be required to work outside of standard, contracted working hours on occasion based on organisational needs.